GENERAL

CUSTOM DESIGN / PRIVATE LABEL

We can manufacture to your specifications, just ask! Custom colors, weaves, sizes, almost anything is possible. A general 16-18 week lead-time will apply to all custom orders. We will require a non-refundable deposit upon final design approval and order placement.


PAYMENT TERMS

Approved initial invoice, exclusive of shipping, serves as buyer intent to purchase. Net15 payment terms apply upon delivery of goods. A 30% restocking fee will apply to any order of $5k USD.


SHIPPING AND HANDLING

We ship out of our warehouse in Northern California. We have multiple delivery options, from general ground freight to white glove. We will work with you on each order for the best option. All shipments are insured. Louis Osier Co. is not responsible for damages occurred in shipping. All good are inspected prior to shipping and should be inspected upon delivery with damages immediately noted. Claims to be made directly with shipping company.

 

SWATCHES

Complimentary swatches available.

Contact us at SWATCHES@LOUISOSIER.COM, or call us at 415.324.7064.


CUSTOM DESIGN / PRIVATE LABEL

We can manufacture to your specifications, just ask! Custom colors, weaves sizes, almost anything is possible. A general 16 – 18 week lead-time will apply to all custom orders. We will require a non-refundable deposit upon final design and order placement. 

 

GENERAL CARE

Cover furniture when not in use. Keep all furniture clean and free of debris. Wipe down frames and power wash (1200 – 1400psi) when necessary. Remove cushions before covering and do not let pooled water sit on or under any pieces.


CUSHIONS

All our cushion covers are made using 100% solution dyed acrylic from Sunbrella®. Please follow Sunbrella® care guide for best results. COM information available upon request.

Most of our seat cushion inserts are made using an Open Cell Foam wrapped in Dacron. These cushions allow water to flow through and drain. Back cushions are over filled with a  Foam/ Poly/ Dacron blend to maintain shape over time. Dining chair cushions can be used on both sides.

 

WARRANTY

Louis Osier Co. stands by a limited 3-year warranty for all items purchased. 3-year warranty applies to all items regarding defect or manufacturing fault. Our warranty does not cover damages due to improper care or storage. It does not cover abuse, acts of god, fire or freezing. Contact us if you are unhappy and feel it is within our responsibility to make it right. If we do need to replace an item, we will do so with a prior proof of purchase and an agreed upon freight liability. 

 

FINE PRINT

We reserve the right to alter designs and specifications at will without warning. All designs considered proprietary and are the original ideas and property of Louis Osier Co. Deign patents pending. Louis Osier Co. 2019/2020.